{"id":489,"date":"2026-01-19T09:57:43","date_gmt":"2026-01-18T23:27:43","guid":{"rendered":"https:\/\/www.radcomp.com.au\/?page_id=489"},"modified":"2026-02-04T23:19:42","modified_gmt":"2026-02-04T12:49:42","slug":"our-approach","status":"publish","type":"page","link":"https:\/\/www.radcomp.com.au\/index.php\/our-approach\/","title":{"rendered":"Our Approach"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\n\t\n<\/svg>\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t

OUR APPROACH<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

INITIAL DISCOVERY MEETING
<\/strong><\/p>

  • Talk with company stakeholders (owners, managers, IT users) to understand business goals, challenges, and priorities.<\/span><\/li>
  • Identify pain points\u2014where technology, communication, security etc. are holding things back.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t

    CURRENT STATE ASSESSMENT
    <\/strong><\/p>

    • Audit existing infrastructure: hardware, software, network, security, cloud, displays.<\/span><\/li>
    • Evaluate processes: workflows, remote access, communication systems, uptime issues.<\/span><\/li>
    • Gather feedback from staff about what works well and what doesn\u2019t.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t

      DEFINE OBJECTIVES & SCOPE
      <\/strong><\/p>

      • Set clear, measurable goals: e.g. reduce downtime by X%, enhance security, improve display engagement, etc.<\/span><\/li>
      • Determine scope of work (which services, what hardware\/software, what budget).<\/span><\/li>
      • Agree timelines and priorities.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
        \n\t\t\t\t
        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
        \n\t\t\t\t\t\t\t\t\t

        GAP ANALYSIS & SOLUTION DESIGN
        <\/strong><\/p>

        • Compare current state vs desired objectives to find gaps.<\/span><\/li>
        • Explore solution options: buying vs leasing, upgrade paths, display hardware\/software, cloud vs on-prem.<\/span><\/li>
        • Draft a proposed architecture or plan covering services (managed IT\/support, internet, security, cloud, displays)<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
          \n\t\t\t\t
          \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
          \n\t\t\t\t\t\t\t\t\t

          PROPOSAL & PLANNING
          <\/strong><\/p>

          • Present recommendations, cost estimates, terms (purchase or lease), service levels.<\/span><\/li>
          • Work with you to adjust plan so it fits budget, timeline, future growth.<\/span><\/li>
          • Create project plan with milestones, responsibilities, risk management.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
            \n\t\t\t\t
            \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
            \n\t\t\t\t\t\t\t\t\t

            IMPLEMENTATION & DEPLOYMENT
            <\/strong><\/p>

            • Procure hardware\/software\/equipment as needed.<\/span><\/li>
            • Install or configure systems: network, cloud envelopes, security, displays etc.<\/span><\/li>
            • Integrate various systems (internet, VoIP, email, cloud backups, digital displays etc.).<\/span><\/li>
            • Provide training for staff on new tools, processes or displays.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
              \n\t\t\t\t
              \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
              \n\t\t\t\t\t\t\t\t\t

              MONITORING & MAINTANENCE
              <\/strong><\/p>

              • After deployment, monitor system performance, uptime, security, display content etc.<\/span><\/li>
              • proactive maintenance (patches, updates, backups).<\/span><\/li>
              • Adjust setup where needed (scaling, configuration tweaks).<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
                \n\t\t\t\t
                \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
                \n\t\t\t\t\t\t\t\t\t

                SUPPORT & FORMS
                <\/strong><\/p>

                • 24\/7 Access to Lodge Support Tickets<\/span><\/li>
                • All Support Tickets picked up within 1 Business Day<\/span><\/li>
                • Urgent Tickets managed within 1 hour<\/span><\/li>
                • Knowledge base of step by step guides for all processes<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
                  \n\t\t\t\t
                  \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
                  \n\t\t\t\t\t\t\t\t\t

                  REVIEW & CONTINUOUS IMPROVEMENT
                  <\/strong><\/p>

                  • Regular check-ins to measure against the agreed objectives and KPIs (key performance indicators).<\/span><\/li>
                  • Solicit client feedback, observe usage, identify new issues or opportunities.<\/span><\/li>
                  • Recommend further improvements or upgrades over time.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
                    \n\t\t\t\t
                    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
                    \n\t\t\t\t\t\t\t\t\t

                    ONGOING RELATIONSHIP & ADAPTION
                    <\/strong><\/p>

                    • Stay engaged so Radcomp can anticipate future technology needs or business changes.<\/span><\/li>
                    • Offer new services like RadDesign displays, enhanced cloud features, security upgrades etc., as business evolves.<\/span><\/li>
                    • Keep evolving the plan\u2014your needs will change, and so should the solutions.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                      OUR APPROACH INITIAL DISCOVERY MEETING Talk with company stakeholders (owners, managers, IT users) to understand business goals, challenges, and priorities. Identify pain points\u2014where technology, communication, security etc. are holding things back. CURRENT STATE ASSESSMENT Audit existing infrastructure: hardware, software, network, security, cloud, displays. Evaluate processes: workflows, remote access, communication systems, uptime issues. Gather feedback from […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-489","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.radcomp.com.au\/index.php\/wp-json\/wp\/v2\/pages\/489","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.radcomp.com.au\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.radcomp.com.au\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.radcomp.com.au\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.radcomp.com.au\/index.php\/wp-json\/wp\/v2\/comments?post=489"}],"version-history":[{"count":16,"href":"https:\/\/www.radcomp.com.au\/index.php\/wp-json\/wp\/v2\/pages\/489\/revisions"}],"predecessor-version":[{"id":831,"href":"https:\/\/www.radcomp.com.au\/index.php\/wp-json\/wp\/v2\/pages\/489\/revisions\/831"}],"wp:attachment":[{"href":"https:\/\/www.radcomp.com.au\/index.php\/wp-json\/wp\/v2\/media?parent=489"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}